Myyntiedellytykset

The owner of the online store Grillid.ee (hereinafter referred to as the online store) is OÜ Lander (registry code 10233768), located at 4 Tuuliku tee, 10621, Tallinn, Estonia.

Validity of contract of sale, product and price information


The conditions of sale apply to purchases of goods from the online store. The prices of the products sold in the online store are indicated in Euros next to the products. A fee for shipping is added to the price in Euros.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.

Placing an order


Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method. The contract enters into force when the amount payable is transferred to the bank account of the online store. If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: Estonia, Latvia, Finland. For other EU countries please ask shipping price quotation.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 7-14  calendar days depending country of destination. We have the right to ship goods in up to 45 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the conditions provided for in subsection 53(4) in the Law of Obligations Act. The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way otherthan is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. If the goods have been used for any purpose other than is necessary to ensure the nature,characteristics and functioning of the goods, or if there are any signs of use or wear and tear, theonline store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found
here) within 14 days of receiving the goods:

Declaration of withdrawal

 

To: OÜ Lander , Tuuliku tee 4, 10621, Tallinn, e-post lander@lander.ee

Buyer name:....................................................................................................................................................

Buyer contacts: address, e-post address, telephone.

......................................................................................................................................................................

Hereby I declare to withraw  from the contract enetered with e-store Grillid.ee operated by OÜ Lander and want to return following products

(please show product name,invoice or order number, product code):

........................................................................................................................................................................

Receiving date/order date:................................................................................................

Reason of return (voluntary):

........................................................................................................................................................................

Returning the goods

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong ordefective product). The purchaser must return the goods within 14 days of the submission of the declaration of
withdrawal or submit evidence that they handed over the goods to the carrier within theaforementioned period. Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first. If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceedingthe usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower thanthe market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser.
Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing or calling .
The online store is not liable for any defects arising after delivering the goods to the purchaser. If goods bought from the online store have defects for which the online store is responsible, the online  store  will  repair  or  replace  the  defective  goods.  If  the  goods  cannot  be  repaired  or replaced,  the  online  store  shall  return  to  the  purchaser  all  of  the  payments  involved  in  the contract of sale. The  online  store  will  respond  to  the  consumer ́s  complaint  in  written  form  or  in  a  form  that enables written reproduction within 15 days.

Direct marketing and processing of personal data
The  online  store  only  uses  the  personal  data  entered  by  the  purchaser  (including  name,  phone number,  address,  e-mail  and  bank  details)  for  processing  the  order  and  sending  goods  to  the purchaser.  The  online  store  forwards  personal  data  to  the  transport  service  provider  in  order  to deliver the goods. The  online  store  sends  newsletters  and  offers  to  the  purchaser's  e-mail  address  only  if  the purchaser  has  expressed  their  wish  to receive  them  by  entering  their  e-mail  address  on  the website and indicating their desire to receive direct mail.
The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-
mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to or submitted by calling .If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a  complaint here.  The  Consumer  Dispute  Committee  is  competent  to  resolve  disputes  arising from  a  contract  between  a  purchaser  and  the  online  store.  Resolution  of  disputes  by  the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodiesof the European Union.